FAQ about Alter Psychological
Chat Support

Question
What is an Alter Psychological Chat Support?
Answer
Alter psychological chat support is an opportunity to communicate with a professional and knowledgeable psychologist by messenger.
Question
When I can contact a psychologist via chat?
Answer
A simple and short answer — you can contact our psychologist via chat when it is necessary for you with any topic you are interested in. A psychologist will read and give a detailed answer: does psychotherapy work with your case or request, and if so, which method is the best to start.

Other reasons:
1. If you are not ready to start your therapy immediately and open your soul - this is normal. In this case you can start a communication in a confidential format through messenger: describe your request or situation, ask questions and receive answers and recommendations from a psychologist. In the future, you can decide to take private consultations or keep contacting with a psychologist by chat.

2. If staying at home you do not feel comfortable enough to have online therapy with a psychologist. This often has happened during a pandemic and self-isolation. In this case, communication with our psychologist by text messaging is an alternative way to get support and help confidentially and faster.

Question
When and how often will a psychologist answer me?
Answer
  • An Alter's psychologist will give you 2 answers from 10 a.m. to 8 p.m. Moscow time from Monday till Friday.
  • If your question was received after 7 p.m. our psychologist has the opportunity to answer the next business day.
Question
If I have something urgent may I call to the psychologist from Alter Psychological Chat Support directly instead of using chat?
Answer
No, you can connect with our psychologist only by text messaging. If you have a difficult and critical situation and you need urgent help for mental health, you may call to one of the hotlines:

      Question
      Can I make an appointment with a psychologist with whom I have been corresponding?
      Answer
      Yes! You can write about it in the chat, our psychologist will offer you available dates and hours to make an appointment.
      Question
      Will I communicate with the same psychologist or with different ones?
      Answer
      The system is designed the way to communicate with the same psychologist. Also the history of the previous correspondence will be available for you both. So you can always speak with a specialist who remembers and knows about your situation.